Entries by lpascarella

Responsibility

During a recent site survey, “I had the opportunity to spend some time in my customer’s office,” John Williams.  As I waited for him to finish a brief phone conversation, I did what any good salesperson would do – I looked around at the photos, mementos, and other items of personal significance he had chosen to display.  There were the usual family photos, framed certifications, and commendations; but one framed citation particularly caught my eye.