During a recent site survey, “I had the opportunity to spend some time in my customer’s office,” John Williams. As I waited for him to finish a brief phone conversation, I did what any good salesperson would do – I looked around at the photos, mementos, and other items of personal significance he had chosen to display. There were the usual family photos, framed certifications, and commendations; but one framed citation particularly caught my eye.
Todd was a retired Navy lieutenant. During his tenure, he had served on multiple nuclear submarines. On the occasion of his retirement, his Commanding Officer presented him with a plaque which now hangs prominently on his office wall. It is a quote attributed to Admiral Hyman G. Rickover, who directed the original development of naval nuclear propulsion. Here’s what it said:
“Responsibility is a unique concept.
It can only reside and inhere in an individual.
You can share it with others but your portion is not diminished.
You may delegate it but it is still with you.
You may disclaim it but you cannot divest yourself of it.
Even if you do not recognize it or admit its presence, you cannot escape it.
If responsibility is rightfully yours, no evasion or ignorance or passing the blame can shift the burden to someone else.
Unless you can point your finger at the man who is responsible when something goes wrong, then you have never had anyone really responsible.”
I share this with you because as I read it, my thoughts immediately turned to many of the project managers here at Dobil I have had the privilege to work with throughout the years. In a world filled with “spin” and finger-pointing, they have repeatedly demonstrated what it means to “be responsible.” Audiovisual systems integration is only as good as the last guy standing on the project who has the strength of character to accept responsibility for resolving whatever problems the project may present – especially when to do so is painful or costly.
On behalf of my customers who count on you, Thanks, guys. You really are special. I am so grateful for the privilege of working with you!
John Williams is a Sales Engineer for Dobil Laboratories, a nationally recognized award-winning audiovisual systems integrator based in Pittsburgh, PA. With over 40 years in the industry, John specializes in creative solutions for audiovisual design and integration in higher education, corporate and house of worship applications.